I need best WordPress support ticket plugin for my client’s online shop
I built a site for my client, he was selling digital products on ebay and he have many many clients, he hope realize differential competition — there are too many providers on ebay and any idea will be copied quickly. So my client want to build his own shop based on wordpress so he can selling digital products online and have better SEO rank and more users.
WooCommerce is powerful and free eCommerce plugin, there are many free and pro e-commerce addons and themes, so just a few days with some customized work, we built a pretty and user-friendly online shop, the problem is ticket plugins…
I tested many ticket plugins, I will report my tested ticket plugins in below:
3: wpsc Support Tickets
I was used wpsc Support Tickets built some ticket systems, but when I come back wordpress, I found it has been removed from wordpress.org official plugins list, I know some plugin author will remove their plugins because they have no time to support it…, if so it is hard to download it again, but the good news is I remember it be cloned in github, so I found the last version on github, now you can still download this great plugin at wpsc Support Tickets on github,after I read the plugin readme.txt, I found it have been re-published as another plugin “IDB Support Tickets” — Plugin Homepage: Plugin Homepage
**Hightlighted Features:** * Users can create support tickets and reply to their own tickets * Guests can use tickets as well, using just their email address. Disabled by default. * Admins, Super Admins, and any user granted the manage_wpsct_support_tickets capability, can reply to, close, or delete any ticket * Front end support ticket interface is done in jQuery, and utilizes Ajax ticket loading * New robust customizable ajax departments * Individual, department lead, and department wide email support on a department by department basis. * Customizable email messages, and CSS for custom solutions * Save any support ticket to PDF for easy printing * You can hide support ticket capabilities from a user who has not purchased a specific product (requires [IDB Ecommerce](http://indiedevbundle.com/app/idb-ultimate-wordpress-bundle/ "IDB Ecommerce") 2.4.9 or higher) * Seamless integration with open source IDB Ecommerce ecommerce plugin, including a shared Guest system * Admin dashboard widget shows all open tickets * Both the admin and frontend provides a WYSIWYG HTML editor for formatting * Available in 16 languages * i18n ready and compatible (POT file included in the /languages/ directory) **Languages Included** * English * Swedish (Svenska) by Stefan Johansson * Norwegian (Norsk) by Rune Kristoffersen * French (le Français) by Hawaien88 * Brazilian Portuguese (português brasileiro) by Thiago Bernardi * German (Deutsch) by Markus Scheffknecht * Dutch (Nederlands) by Jos Wolbers * Finnish (Suomi) by Mikko Ohtonen * Russian (ру́сский язы́к, russkiy yazyk) by Login Roman * Romanian (limba Română) by Nutu Valea, updated by Richard Vencu at http://www.dentfix.ro/ * Italian (Italiano) by Pino Cinelli * Spanish (Español) translation provided by Víctor Belgrano * Hebrew (עִבְרִית) translation provided by http://atar4u.com/ * Serbian (српски) translation provided by WPdiscounts @ http://wpdiscounts.com * Arabic (العربية) translation provided by Ahmed Raslan @ http://www.nilecode.com/ * Czech by Jan Drda
It is very easy to use, just install and activate the plugin, and create a new page for example “My Ticket”, and insert the shortcode [IDBSupportTickets], then go into the back end and select this page as “mainpage” for wpsc Support Tickets, so users can submit ticket in this page and admin can reply tickets, it is easy to use and I do like it.
4:Memoria Ticket System
Memoria Ticket System is designed by the autheor vatanbytyqi,a guy who like Programming in PHP and Java, come from Sweden. He said this is a simple ticket system, however it offered enough ticket functionality for users, In front end, users can easy to creating a ticket by a default form, in back end, it is easy to change form’s style, each ticket can be assigned to an approver who will receive an email notifications when the issuer has replied it looks like this:
and then in back end, admin can view the ticket and reply the ticket, it looks like this:
Memoria Ticket System plugin is very easy to use: download and upload to your wp-content/plugins, activate Memoria Ticket System, and add your departments and so on, in front end create a page, for exmaple:”Support Ticket”, and insert the shortcode [sts_memoria_ticket_system], then everything is okay, just wait your client’s ticket and get notification and reply them. quick and powerful, Not bad, right?